Entando EOSL Policy

During the Premium Support Phase a specific version of Entando is supported for (3) years after its First Ship Date. During the Premium Support Phase, customers will be provided:

• Access to Software Update Repository: Customers have access to the Entando software repository for bug fixes, security patches, service packs and version updates.
• Security Assurance: Entando provides security alerts and security patches, ensuring customers have the most recent security capabilities.
• Production Support: Customers are also provided access to phone, web and email support for production and development environments for bug fix requests and configuration questions .  
• Developer Support: Entando will also provide support to developers for complex questions not related to bug-fix issues.

Three years after a product version is released, Entando support enters an End Of Service Life period during which customers can purchase Extended Support for up to three (3) additional years. During this phase, customers will be provided: 

• Access to Software Update Repository: Entando provides access to a customer bug fix repository of bug fixes, security patches, updates and service packs.
• Security Assurance: security alerts and security updates.
• Limited Production Support: Entando Support will direct customers to existing fix packs, workarounds, and consolidated service packs available in the customer knowledge base or will direct customers to upgrade to a more current version/release of the product.

Products and specific product versions can reach the end of their life cycle for a number of reasons. Those reasons include product shifts due to shifting market demands, technology innovations that drive changes in the product, or products maturing over time and being replaced by functionally superior technologies.

The following table describes the phases of the Entando Product Support Lifecycle for various Entando versions including corresponding dates for transitioning to the subsequent support phases.

The Kubernetes project releases a new version every six months and each release receives patch support for a year. To continually support the active Kubernetes supported releases, Entando officially supports the three active releases. Entando support ends for each Kubernetes release three months after the official Kubernetes End of Life date to give our customers and partners time to upgrade their Kubernetes version.

The Kubernetes release timeline can be found here: https://kubernetes.io/releases/.

• Entando may update this document from time to time at Entando’s sole discretion. Any such changes will be posted on the Entando web site and made applicable 30 days from the date of its posting.
• Supported technology platforms for specific Entando versions can be determined using the corresponding Entando Compatibility Statement. Major releases of supported technologies will be considered for future product releases.
• Entando Professional Services and Partners are available to assist with upgrade projects.